swcv2 Privacy Policy

1. Introduction

swcv2 is a PAGCOR-regulated online casino and sports betting platform serving Filipino players. We are committed to protecting the privacy and security of your personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

This Privacy Policy applies to all personal information collected through the swcv2 website at swcv2.net, any associated mobile web application, our customer support channels, and all platform-related communications we send to you. By registering a swcv2 account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the swcv2 Terms & Conditions, which govern your overall use of the platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, swcv2 is the personal information controller responsible for your personal data collected through the swcv2 platform. swcv2 determines the purposes and means of processing your personal information, maintains a data processing system registered with the National Privacy Commission, and has designated a Data Protection Officer whose contact details are provided in Section 15 of this Policy.

3. Personal Data We Collect

swcv2 collects personal data in the following categories. We limit collection to what is necessary for the specific purposes identified in this Policy.

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21 years and above age requirement);
• Gender;
• Nationality and country of residence;
• Philippine residential address;
• Mobile number registered in the Philippines;
• Email address.

3.2 Identity Verification (KYC) Documents

• Copy of Philippine government-issued photo ID (PhilSys, Passport, Driver's License, SSS ID, UMID, Voter's ID, or equivalent);
• Proof of address documents (utility bill, bank statement, or similar);
• Proof of payment method ownership (GCash screenshot, bank statement header, or similar);
• Where required by enhanced due diligence: source of funds declaration and supporting documentation.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used;
• GCash or Maya account reference numbers (not full account credentials);
• Bank name and account holder name for bank transfer withdrawals;
• Transaction history, including wagers placed, games played, and winnings credited.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session duration, login timestamps, and pages visited;
• Game interaction logs and betting history.

3.5 Communications Data

• Live chat transcripts and support ticket records;
• Email correspondence with swcv2 support or the DPO;
• Responses to voluntary surveys or feedback forms.

4. How We Collect Your Data

swcv2 collects personal data through the following channels:

• Direct collection: Information you provide when you register a swcv2 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey;
• Automated collection: Technical data collected automatically when you use the swcv2 platform, including via cookies, server logs, and session tracking technology (see Section 8);
• Third-party sources: Identity verification data cross-checked against government databases or third-party KYC providers where required by PAGCOR compliance obligations; payment transaction data received from GCash, Maya, BPI, BDO, and other payment processors when you initiate a transaction on the swcv2 platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, swcv2 processes your personal data on the following legal bases:

6. How We Use Your Personal Data

swcv2 uses the personal data we collect for the following specific purposes:

• Account administration: Creating and maintaining your swcv2 account, verifying your identity, and enabling you to access all platform features;
• Transaction processing: Handling deposits via GCash, Maya, BDO, BPI, Metrobank, GrabPay, InstaPay, and PesoNet, and processing withdrawal requests to your registered payment method;
• PAGCOR regulatory compliance: Fulfilling mandatory KYC and anti-money laundering obligations required under our PAGCOR operating license and RA 9160;
• Responsible gaming: Monitoring betting patterns, enforcing self-exclusion and cool-off requests, and applying deposit limits you have set to protect your gaming wellbeing;
• Fraud prevention: Detecting and preventing account fraud, bonus abuse, identity theft, payment fraud, and other prohibited conduct described in the swcv2 Terms & Conditions;
• Customer support: Responding to your inquiries, resolving disputes, and maintaining records of our communications for quality assurance and compliance purposes;
• Platform improvement: Analysing aggregated usage data to improve game selection, navigation, loading times, and overall player experience on the swcv2 platform;
• Marketing (opt-in only): Sending promotional offers, bonus notifications, and news about new swcv2 game titles or events — only where you have given explicit consent. You can opt out at any time through your account notification settings or by contacting support.

7. Data Sharing and Disclosure

swcv2 does not sell your personal data to any third party. We may share your personal information only in the following circumstances and only to the extent necessary for the identified purpose:

7.1 Service Providers

swcv2 engages third-party service providers who process personal data on our behalf under data processing agreements that require them to maintain confidentiality and security standards no less protective than those set out in this Policy. These include:

• Payment processors (GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet);
• KYC and identity verification providers;
• Cloud infrastructure and data hosting providers;
• Game software suppliers who provide certified RNG-based casino games and live dealer streams;
• Customer support platform providers.

7.2 Regulatory and Law Enforcement Disclosure

swcv2 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other competent Philippine government authority where we are legally required to do so, where disclosure is necessary to comply with a court order, or where disclosure is required in connection with an active investigation into suspected illegal activity.

7.3 Business Transfers

In the event that swcv2 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity. swcv2 will notify you via your registered email address and provide you with an opportunity to exercise your data subject rights before such a transfer takes effect.

8. Cookies & Tracking Technologies

swcv2 uses cookies and similar tracking technologies on the swcv2 platform. A cookie is a small text file stored on your device that helps the platform remember your preferences and maintain your session. We use the following categories of cookies:

swcv2 does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioral tracking of any kind. You can manage or delete cookies at any time through your browser's privacy or cookie settings. Disabling functional cookies may affect certain platform features but will not prevent you from accessing your account.

9. Data Retention

swcv2 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years after account closure, as required by the Anti-Money Laundering Act (RA 9160, as amended) and PAGCOR licensing conditions;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support records: Retained for 3 years after the resolution of the relevant inquiry or dispute;
• Marketing consent records: Retained for the duration of your account and for 1 year after opt-out to maintain a suppression record;
• Technical logs: Retained for up to 12 months for security monitoring and fraud investigation purposes.

After applicable retention periods expire, personal data is securely deleted or anonymised in accordance with swcv2's data disposal procedures. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10. Data Security

swcv2 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption in transit: All data transmitted between your device and swcv2 servers is protected by TLS 1.2 or higher;
• Encryption at rest: Sensitive personal data, KYC documents, and payment information are encrypted using AES-256 at rest;
• Access controls: Access to personal data is restricted to swcv2 employees and service providers who have a legitimate need to access it, and is subject to role-based access controls and audit logging;
• Multi-factor authentication: swcv2 staff access to systems containing personal data requires multi-factor authentication;
• Penetration testing: swcv2's platform undergoes regular third-party security assessments and vulnerability testing;
• Breach response: swcv2 maintains a data breach response procedure that includes notification to the National Privacy Commission and affected data subjects within the timeframes prescribed by RA 10173 and NPC Circular 16-03.

While swcv2 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You play an important role in protecting your own account by keeping your login credentials confidential and enabling any available account security features.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by swcv2:

• Right to be Informed: You have the right to know how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy;
• Right to Access: You may request a copy of the personal data swcv2 holds about you, along with information about how it is being used and with whom it has been shared;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your swcv2 account. Minor updates (such as address changes) can be made directly in your account settings;
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that this right is subject to swcv2's legal retention obligations under PAGCOR and AMLA regulations, which may require us to retain certain data even after account closure;
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation;
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another personal information controller where technically feasible;
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.

12. Minors and Age Restriction

The swcv2 platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR's age restriction requirements for online gaming in the Philippines. swcv2 does not knowingly collect personal data from any individual under the age of 21.

As part of our account registration and KYC process, swcv2 verifies the age of all applicants. Any account found to have been registered by a person under 21 years of age will be immediately closed, any balance will be handled in accordance with applicable PAGCOR guidelines, and all personal data associated with the account will be deleted to the extent permitted by law.

13. Cross-Border Data Transfers

swcv2 may use cloud infrastructure, game software providers, or KYC service providers whose servers are located outside the Philippines. Where personal data is transferred to a recipient in a foreign country, swcv2 ensures that an adequate level of data protection is in place through one or more of the following mechanisms:

• The recipient country has been assessed as providing adequate data protection by the NPC or a comparable authority;
• The transfer is governed by a data sharing agreement or standard contractual clauses that impose data protection obligations equivalent to those under RA 10173;
• The transfer is necessary for the performance of your swcv2 account contract (for example, processing a payment through an international payment network).

swcv2 does not transfer personal data to any jurisdiction for the purpose of circumventing Philippine data protection requirements.

14. Changes to This Privacy Policy

swcv2 may update this Privacy Policy from time to time to reflect changes in our data practices, Philippine law, NPC guidance, or PAGCOR regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy;
• Send a notification to your registered email address summarising the key changes;
• Display a prominent notice on the swcv2 platform upon your next login for a period of at least 14 days after the changes take effect.

Your continued use of the swcv2 platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with any changes, you may close your account in accordance with Section 12.2 of the swcv2 Terms & Conditions.

15. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data subject rights under RA 10173, or need to report a privacy concern, please contact the swcv2 Data Protection Officer using the details below. All privacy-related communications are handled with strict confidentiality.